Last updated: 19 July 2026
We collect your name, email address, and billing information when you sign up. If you connect an eBay or Shopify store, we also collect data about your orders and the associated buyer’s name, phone number, and shipping/billing address, so we can fulfil and track those orders on your behalf. We never collect buyer email addresses.
Your data is used solely to provide DropTracs services — importing and publishing product listings, autofilling the buyer’s address at checkout on the supplier’s site, pushing tracking numbers to eBay or Shopify, detecting Amazon dispatch emails, and generating your profit dashboard. We never sell your data, and we never use buyer data for marketing, advertising, or analytics.
If you connect Gmail, we request read-only access to detect Amazon dispatch emails. We never read, store or modify any other emails. You can revoke access at any time from your Google account settings.
If you connect eBay, we use OAuth to push tracking numbers to your orders and sync financial data. We only access data relevant to the service.
If you connect Shopify, we use OAuth to read and publish product listings, import and fulfil orders, and read Shopify Payments payout, refund and dispute data so we can track refunds and alert you when a buyer opens a payment dispute. We only request the specific buyer fields (name, phone, address) needed to fulfil and track orders — never email.
Buyer name, phone number, and address are automatically removed from an order’s record twelve months after the order was placed — by then the delivery and any dispute window has long closed, so we no longer need it. The rest of the order record (status, dates, tracking, financial figures) is kept for your own business records. You can request full deletion of your account data at any time by contacting us.
We use strictly necessary cookies for authentication and session management. We do not use advertising or tracking cookies.
All data is encrypted in transit and at rest, including backups. Production and staging/test environments use entirely separate databases. Admin access to another user’s account or billing data is logged.
You have the right to access, correct or delete your personal data at any time. Contact us at support@droptracs.com to exercise these rights.
For any privacy questions, email us at support@droptracs.com